- Customer Issues
How do I contact my customer?
There is an in-app chat feature within which to communicate about the job. If either party requests to take the conversation offline, that may be done through mutual consent.
How does the five-star rating system work?
At SCOOF, we use a reciprocal five-star rating system to help ensure the security and comfort of our community members. Within 72 hours of reporter/provider connection through the in-app chat session, both Provider and Reporter will receive a push-notification to rate each other on a scale of 1 to 5 stars, 5 being the best.
Anything less than a 4 or 5 means that someone was less than satisfied, and we would like to know why. Please give us your feedback so we can work to make SCOOF beneficial for everyone! We want everyone to receive the maximum benefits from this platform.
Please note that those who have multiple 1 or 2-star ratings may lose access to the platform.
We are currently working on an upgrade to add a 'comments' section to the star-rating system. This will create a 'reviews' section, similar to what Airbnb utilizes, to bolster confidence in selection choices.
What if a customer gives an unfair review?
We understand that sometimes people are rated poorly who might not deserve it, like if you rightfully declined to complete a job because it was improperly advertised. If you do feel that you have been rated unfairly, please take a moment to tell us about it at firstname.lastname@example.org.